Effective date: [28/10/2021]

  1. Introduction
    OzVapeAu.com (the “Site”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ozvapeau.com (the “Site”) and use our services. Please read this policy carefully. By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.
  2. Information We Collect
  • Personal data: name, email address, postal address, phone number, payment information, and other data you provide when creating an account, subscribing, purchasing products, or contacting support.
  • Transaction data: details of purchases, invoices, and payments.
  • Technical data: IP address, browser type, device information, operating system, referral sources, and pages visited.
  • Usage data: how you use the Site, preferences, and interactions with content.
  • Marketing and communications data: your preferences in receiving marketing communications and newsletters.
  1. How We Collect Information
  • Directly from you when you provide information through forms, purchases, or customer support.
  • Automatically through your use of the Site via cookies, analytics, and similar technologies.
  • From third parties (where permitted by law), such as payment processors and advertising partners.
  1. How We Use Information
  • To provide, operate, and maintain the Site and services.
  • To process orders, payments, and fulfillments.
  • To communicate with you about orders, updates, and promotions (you can opt out).
  • To personalize your experience and deliver targeted content and recommendations.
  • To improve our products, services, and website.
  • To comply with legal obligations and enforce our terms.
  1. Legal Basis for Processing (for residents of the European Economic Area, if applicable)
  • We rely on consent, contract performance, legal obligations, and legitimate interests to process personal data as described.
  1. Sharing Your Information
  • With payment processors, shipping partners, and other service providers necessary to operate the Site.
  • With affiliated entities for internal business purposes.
  • When required by law or to protect our rights, privacy, safety, or property.
  • We do not sell your personal data to third parties for marketing purposes without your explicit consent.
  1. International Transfers
  • Your information may be transferred to and processed in countries outside your country of residence, including Australia, which may have different data protection laws. We will take measures to protect your data in accordance with this policy.
  1. Cookies and Tracking Technologies
  • We use cookies and similar technologies to analyze site usage, customize content, and deliver targeted advertising.
  • You can manage cookies through your browser settings and opt out where available.
  1. Your Rights
  • Access, correct, or delete your personal data.
  • Withdraw consent where consent is the basis for processing.
  • Request restriction or objection to processing.
  • Data portability where applicable.
  • Right to lodge a complaint with a supervisory authority.
  1. Data Retention
  • We retain personal data only for as long as necessary to fulfill the purposes described or as required by law.
  1. Security
  • We implement reasonable and appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online method is 100% secure.
  1. Children’s Privacy
  • The Site is not intended for children under 18. We do not knowingly collect personal information from children.
  1. Changes to This Privacy Policy
  • We may update this Privacy Policy from time to time. We will notify you of any material changes and update the “Effective date” accordingly.
  1. Contact Us
  • If you have questions about this Privacy Policy, please contact us at: info@ozvapeau.com or via the contact form on the Site.